Frequently Asked Questions
All tickets can be booked online through our secure reservation system. Simply choose your preferred date, time, and number of seats, and your confirmation will arrive in your inbox moments later.
Tickets are non-refundable within 72 hours of your experience. We encourage guests to review our Cancellation Policy for complete details.**Service fees are non-refundable**
**Special Event tickets—such as Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day—are final sale and cannot be refunded or transferred, as these celebrations are in exceptionally high demand.**
Changes cannot be made within 72 hours of departure. Outside this window, you may request a refund or reschedule your booking, pending availability. Full details are outlined in our Cancellation Policy.
**Special Event tickets—such as Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day—are final sale and cannot be refunded or transferred, as these celebrations are in exceptionally high demand.**
Yes, seats are selected at the time of booking. If you have a preferred spot, we encourage booking early, especially on peak nights.
A small on-site box office will be available; however, same-day tickets often sell out quickly. To ensure your spot on board, we highly recommend booking online in advance.
Yes, tickets may be transferred free of charge.
Please email [email protected] with your order number and the names of the guests receiving the tickets.
No—simply show your e-ticket from your email when you arrive.
Email us at [email protected] and we’ll gladly resend your confirmation.
Yes, we offer group bookings and special event packages for larger gatherings. Please reach out to [email protected] for details and availability.
The full journey is approximately 30-35 minutes from departure to return.
You’ll enjoy a warm, scenic journey filled with cozy coach seating, seasonal décor, gentle storytelling touches, curated music, and moments designed to spark imagination. Each season brings new details and atmosphere.
Yes, food and beverages are available at the Delta train station, including a hot chocolate station and a special Dreamer Express menu curated by The Delta Hotel. Please note: Food and drinks are not permitted on the train.
All rides depart from The Delta in Kelowna. Signs will guide you to the boarding area.
Yes, street parking and nearby parkades offer plenty of space.
Please arrive at least 20 minutes before departure to check in and get settled. In winter, we recommend allowing extra travel time to navigate seasonal weather, traffic, and road conditions.
Dress comfortably and according to the weather. While the train is climate-controlled, boarding and disembarking take place outdoors and may be chilly during colder months.
Pets are not permitted. Certified service animals are welcome.
For their safety, please do not leave pets in vehicles during the event.
Yes our train includes wheelchair-accessible seating options, which can be selected during booking.
If you require additional support or boarding assistance, please contact us ahead of time so our team can prepare to welcome you comfortably.
Strollers may be safely stored at the boarding area but cannot be brought onto the train due to space and aisle limitations.
We operate in most weather conditions; however, severe weather, electrical issues, or other safety concerns may require us to pause or cancel operations. If changes are required, guests will be notified promptly.
The safety of our guests and staff is always our highest priority.
Yes, the train is heated in winter and air-conditioned in summer for a comfortable experience year-round.
Absolutely, children of all ages are welcome aboard The Dreamer Express.
Yes, washrooms are available at the venue, including accessible options. Please note: There are no washrooms onboard the train itself.
Yes! Capturing memories is encouraged! Share your favourite moments using #TheDreamerExpressExperience.Please be mindful of other guests while taking photos.
Professional gear, lighting setups, and tripods are NOT permitted.